Quality assurance

Quality assurance is an organisation’s guarantee that the product or service it offers meets the accepted quality standards. It is achieved by identifying what “quality” means in context; specifying methods by which its presence can be ensured; and specifying ways in which it can be measured to ensure conformance..

SOURCE: ESS Quality Glossary 2010, Developed by Unit B1 “Quality; Classifications”, Eurostat, 2010.

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